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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
✅ Yes, of course!
You can return or exchange the product within 7 days of receipt, provided it is in its original condition and unused.
🚚 Shipping fees are shown to you upon checkout, depending on the delivery location and purchase value. Typically, orders are delivered within 1-3 business days.
🔒 Yes, we respect your privacy!
All your data is protected and will not be shared with any third party in accordance with our privacy policies.
💬 Yes, absolutely!
Our customer service team is fluent in Arabic and ready to serve you at any time.
📦 Yes, you can.
We will send you a tracking number once your order has been shipped, and you can easily track the delivery status via the tracking link.
💳 We accept payment via:
• Credit and debit cards.
• Apple Pay.
• Cash on delivery (for some areas).
📝 If the order value exceeds AED 1,000, we may request a copy of your ID to facilitate express shipping procedures in accordance with local laws.
📑 We do not charge any additional taxes or fees.
If any customs fees apply, they will be disclosed by the shipping company upon receipt (rarely).
✈️ We are currently working on providing international shipping services in coordination with the best shipping companies.
Very soon, you'll be able to order our products from anywhere in the world!
Follow us for the latest updates. 🌍🚀
⚙️ Never worry!
Just email us with your order number and a photo of the problem (if any), and we'll quickly resolve the issue to ensure your complete satisfaction.
CONTACT US FOR ANY QUESTIONS
CONTACT US FOR ANY QUESTIONS
For any additional inquiries or assistance with your order, please feel free to contact customer service.
We are always happy to serve you! 🌸