Eligibility for Returns

You can return items within 30 days of purchase if they are unused, undamaged, and in original packaging. Proof of purchase is required.

Non-Returnable Items

Personalized products, gift cards, and sale items cannot be returned.

How to Initiate a Return

Email us at Mohamed.E.Alhag@gmail.com with your order number and reason for return. We'll guide you through the process.

Condition of Returned Items

After we receive and inspect your return, refunds will be issued to your original payment method within 7–10 business days.

Refund Process

After we receive and inspect your return, refunds will be issued to your original payment method within 7–10 business days.

Exchange Policy

Exchanges are possible for items of equal value, depending on availability. Please follow the return steps to request an exchange.

Return Shipping Costs

Customers cover return shipping unless the item was defective or incorrect. In such cases, we’ll send you a prepaid return label.

Contact Us

If you have questions or concerns about this policy, feel free to contact us at Mohamed.E.Alhag@gmail.com or through our contact page.